Our Services

Technical training

Your Challenge

You need to provide quality product trainings, worldwide. You must enable your customers, sales teams and support staff to understand and operate your high-tech products and systems. This requires competent experienced trainers. However, developing and performing high-impact trainings is not one of your core competences.

Our Experience

Our team has worked with some of the world´s largest organizations to develop and provide high-quality technical training packages for their customers. As a result, we have carried out trainings in over 40 different countries on six continents. The topics range from theoretical foundation courses through to expert level on-the-job system trainings.

Your Benefits

  • A reliable partner for the development of: technical training, e-learning, online classroom and blended learning packages.
  • Access to a pool of training professionals with the skills to transform new users into confident operators.
  • Detailed training reports which nclude: bugs, usability issues and customer feedback.
  • Trainers who can also be involved in technical documentation and system testing.

Description

  • Scope and goal setting
  • Training development
  • Perform training wordwide
  • Reporting
  • Customization

Pricerange

  • Depends on topic and preparation required (options: per hour, per day)
  • Typical: €1000 per day
  • Travel costs are charged separately

e-Learning Development

Your Challenge

To inform and educate your staff, partners and customers on topics such as new products, new features, processes, maintenance and services. Web-based learning packages offer a dynamic, efficient and cost-effective solution.

Our Experience

Concepts, storyboards, speakers and project management. Projects include e-Learning packages for:

  • a major mobile phone manufacturer to support global rollout of all new phones,
  • a leading high-tech equipment manufacturer to support global sales force and partners,
  • a well-known supplier of office telephone systems to support their partner portal.

Your Benefits

Worldwide deployment of high-impact online training and information packages. You define the content and we take care of the rest.

Description

  • Goal setting & Scope
  • Structure & Content
  • Presentation & Course documents
  • Trainer Guide & Supplementary Materials

Pricerange

  • Depends on topic and complexity (options: per hour, per deliverable)
  • Typical: €80 to €120 per hour

Technical Documentation

Your Challenge

You customers demand high quality documentation, quick start guides and online help. These documents are mostly produced by developers who are not skilled or motivated enough to do a good job.

Our Experience

Working with several major technology companies, we have built up a team of experienced technical authors who produce high quality documentation based on their own use of your software and systems.

Your Benefits

In addition to quality documentation, our authors serve as an additional test team for you. While writing the manual they discover many bugs and enhancement opportunities – great added value and a real synergy.

Description

  • Concept and processes
  • Standard structures
  • Content management & reuse
  • Authoring and editing
  • Production for print & www

Pricerange

  • Depends on topic and complexity (options: per hour, per deliverable)
  • Typical: €68 to €80 per hour

Document Rescue

Your Challenge

Translating jargon-rich documents and presentations into foreign languages while maintaining good readability. Producing documents related to high-tech products in a form that is comprehensible for users who are not engineers.

Our Experience

Reviewing and enhancing the manuals and quick-start-guides for globally distributed high-tech software and hardware products from 2 major German equipment providers.

Your Benefits

Resolve errors, conflicts and inconsistencies before they reach the customer. Improve the general usability of the documentation and ensure that the documentation brings added value to the customer.

Description

  • Translation issues
  • Content issues
  • Style issues

Pricerange

  • Depends on doc type, issues and time pressure (options: per hour, per day, per deliverable)
  • Typical: €80 to €160 per hour

Software & System test

Your Challenge

Testing is expensive but necessary. It guarantees quality but is resource intensive. As a development team grows, the demand for more testing and more testers grows too. Due to OPEX restrictions, test teams often do not grow fast enough.

Our Experience

We have developed three successful approaches to testing high-tech products and systems.

  • We provide experienced software and systems testers who can work remotely or onsite.
  • We design and implement test-automation solutions.
  • We combine Testing, Technical Documentation and Training to produce real synergies.

Your Benefits

You acquire, a larger test team without an increased internal head count. Testers acquire in-depth operational knowledge – a great basis for Documentation or Training. Trainers acquire the customers perspective – a real benefit when writing Documentation or Testing. Technical authors acquire detailed product knowledge – a head start when updating a manual, training package or test procedure.

Description

  • Develop standard test descriptions
  • Perform standard, operational and field testing
  • Design and implement automated test solutions
  • Onsite or offsite testing
  • Realize synergies with Tech.Docs and/or Training

Pricerange

  • Depends on project topic and complexity (options: per hour, per day, per deliverable)
  • Typical: €80to €160 per hour

Optimized User Interfaces

Your Challenge

To provide all required features in an efficient user-friendly GUI that conforms with company guidelines for look & feel, use of English, and CI (including colors, logos and fonts).

Our Experience

User interface review and optimization for globally distributed products and systems for 2 major German equipment providers.

Your Benefits

Resolve errors, conflicts and inconsistencies before they reach the customer. Improve the general usability of your software.

Description

  • Use of language
  • Adherence to style guides and CI
  • User-friendliness
  • Efficiency

Pricerange

  • Depends on project topic and complexity (options: per hour, per day, per deliverable)
  • Typical: €80 to €160 per hour

Meaningful Translations

Your Challenge

Your staff translate everything literally rather than idiomatically. German to English translations are full of long sentences with convoluted grammar. You want eloquence rather than exactness.

Our Experience

As a technology business that has evolved a multi-lingual translation department, we understand the challenges and can help you achieve a higher standard. Our team translates user interfaces (GUIs), user manuals and other technical documentation. We are happy to show examples of our work.

Your Benefits

You have a reliable partner for proof-reading and translation. We understand the task, the goals and the problems - and can offer you experienced staff to do the job right, first time.

Description

  • English
  • French
  • German
  • Spanish
  • Portuguese
  • Italian

Pricerange

  • Depends on document type and complexity (options: price per word, per hour or per document)

Coaching & Mentoring

Your Challenge

You hold a key position in your company. You want to improve your language skills by discussing real-world issues and problems. Your English teacher has no idea about financials, corporate management, sales & marketing, or technology.

Our Experience

Collectively, our team has coached all levels from operational staff to board members. The majority being at senior management level.

Your Benefits

A good coach helps you discover and improve your weaknesses while enhancing your strengths. They offer an independent eye or a sympathetic ear. You can practice your next speech or presentation. You can use your coach as a sparring partner before your next negotiation.

Description

  • Prep for meetings, presentations and business trips
  • Q&A and sparring
  • Appropriate use of language
  • Cultural awareness

Pricerange

  • Depends on customer needs and expectations (options: per hour, per day)
  • Typical: €80 to €160 per hour

Technical Marketing

Your Challenge

When marketing staff focus on USPs, benefits and “wow” value, but engineers focus on features and performance, your MarCom may lose the balance between promotional text and technological detail. There is either too much hype or too much jargon.

Our Experience

We currently support two globally active German companies in their technical marketing. We are happy to discuss published examples of our work. These include: brochures, posters and testimonials.

Your Benefits

We base our work on market analyses, clearly defined target groups and achievable goals. You can outsource to us or let us work as a team with your own marketing department and product managers.

Description

  • Combining MarCom with engineering
  • Technology in terms of features, benefits and added value
  • Choice of channel and form

Pricerange

  • Depends on project topic and complexity (options: per hour, per day, per deliverable)
  • Typical: €80 to €160 per hour

Change Management

Your Challenge

Every project has people who need to know what’s going on. Whether its those making the decisions or the people affected by them, the right info, in the right form, has to reach the right person at the right time. 70% of all major transformation projects fail – typically because the change is not properly managed.

Our Experience

National and international projects with 7 figure budgets affecting up to 100000 employees.

Your Benefits

All your stakeholders receive the information they need, which reduces confusion and conflict, and thereby gives your project a higher chance of success. Acceptance increases and the chances of a show-stopper are significantly reduced.

Description

  • Stakeholder analysis
  • Info requirements and channels
  • Planning and processes

Pricerange

  • Depends on project topic and complexity (options: per hour, per day, per project)
  • Typical: €1000 per day

Next Steps

Contact us for info  ⇒  Define the scope  ⇒  Agree the start date